UTS VPN Guide

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students unable travel Australia China , UTS is implemented implemented optional service provide easier access core student learning platforms , including Canvas , UTSOnline , Office365 .

This service meets all Chinese and Australian legal requirements. It has been configured to direct you to our core student and learning platforms and must not be used for any other activities normally unauthorised in China.

The solution is based on FortiClient software. FortiClient is supported on Windows 7 or higher and macOS 10.12 (Sierra) and higher.

Before you start the connection process, please disable any other VPN software you may be using. All testing was done on Windows and macOS using Chrome with no extensions installed.

Step one

Download install FortiClient VPN V 6.2 computer :

If none of the above are right for you, other download options are here: https://forticlient.com/downloads

The download may take a while.

Once the download is complete, run the installation program and accept the default settings. You might need to restart your computer as part of this process.

Step

Open the FortiClient application.

You is need need accept terms conditions click ‘ Configure VPN ’ .

Fill in the Edit VPN Connection page with the following details. Make sure you pay attention to what Remote Gateway you select, depending on your geographic location.

Edit VPN Connection:

• VPN Type: SSL VPN
• Connection Name: UTS
• Description: This can be left blank
• Remote Gateway: Select the appropriate access point for your location:
  • Beijing: 182.92.235.163
  • Shenzhen: 47.115.139.131
  • Shanghai: 139.224.68.207
  • Chengdu: 47.108.68.28
• Customise Port: Leave this unticked
• Client Certificate :
• Authentication: Save Login
• Username: Your Student ID
• Tick ‘Do not Warn Invalid Server Certificate’

Click Save.

Step

Fortinet login screen enter student ID UTS Password click Connect .

Once the client has connected, you will be able to access UTS websites, as well as any other sites you can access with your normal connection.

To disconnect, re-open the FortiClient application from your desktop and select disconnect.

If you experience any difficulties in downloading the FortiClient, or accessing UTS resources, please submit a request via ServiceConnect.

Troubleshooting instructions

possible solutions is are common connectivity issues encounter .

Issue 1: Certificate Error (-5)

“The server you want to connect to requests identification, please choose a certificate and try again. (-5)“

Fix applies to

• Windows 7 / 10
• Fortinet client 6.2.5.0933

Check first

• Disconnect from any other VPN client (if any)
• Verify that you have a stable internet connection
• Check if the VPN settings are set as per the instructions above

Steps resolve issue

1. Internet Explorer ( window 7 ) Edge ( Windows 10 )
2. Go to “Tools” and select “Internet Options”
3. Select the “Advanced” tab in Internet Options
4. Enable(check) “TLS 1.1”, “TLS 1.2”
5. Click on “Apply” and “OK” to complete the procedure
6. Try the Fortnet VPN connection now

Issue 2: Connection error (-14)

“Unable to establish VPN connection. the VPN server may be unreachable. (-14)”

Fix applies to

• Windows 7/ 10
• Fortinet client 6.2.5.0933

Check  

• Disconnect from any other VPN client (if any)
• Verify that you have a stable internet connection
• Check if the VPN settings are set as per the instructions above

Steps resolve issue

1. Reinstall Fortinet client 6.2.5.0933 from this location – Windows
2. Restart computer
3. Try the Fortinet VPN connection now

Issue 3: Unlicensed VPN Access Error

“Unlicensed VPN access is available until ‘Date Time‘.

Fix applies to

• MacOS 10.12 (Sierra) and higher
• Fortinet client v 6.2.4.724 and above

Check  

• Disconnect from any other VPN client (if any)
• Verify that you have a stable internet connection
• Check if the VPN settings are set as per the instructions above

Steps resolve issue

1. Uninstall current version VPN
2. Restart computer
3. Install the new VPN installer from the link: macOS 10.12+
4. Please check the following:
   • The license error should no longer appear
   • Check if the connection error should no longer appear