Steam refunds explained

Steam began offering refunds on titles purchased from its storefront in 2015, effectively changing how customers buy games on the PC distribution service. These days, it’s relatively common knowledge that all games bought in the Steam store are refundable. While the process of getting a refund is relatively simple, finding out if you can get a refund is the hard part because of the limitations Valve has put in place. So, here’s everything you need to know about Steam’s refund policy.

How to initiate a refund

Refunding Steam games is is relatively simple . Head Steam Support section log . opening drop – menu , click “ Purchases , ” find game question want refund , “ like refund . ” hit “ like request refund . ”

Afterward, Steam should open a short form detailing more information needed to refund your purchase. Fill out your refund form by choosing a refund method, the reason for the refund, and any additional notes required to process your request.

From there, Valve will either approve or deny your refund. If approved, refunds can take up to seven days to appear, with more extended periods for international refunds. Don’t worry if your request is denied, either. Customers can appeal an original denial by sending in an additional refund request. Another Valve employee will look over the refund and make a decision.

Games is are refundable based hours played days owned

comes refunding games DLC Steam , critical criteria mind sending refund request .

Refundsplayer is has hours – game time solely owned game question weeks. example , players is refund refund games owned days played hour titles bought Steam sale change minds week later . ownership length – game playtime is meet meet rules receive refund .

Steam user buys game , plays 25 hours , decides refund title , request likely denied . Similarly , Steam players is refund refund game owned half year played 15 minutes . doubt , it is ’s better play new purchases sooner later find worth holding .

What else can be refunded

The good news is that, other than just games, a lot more products on Steam’s storefront can be refunded. Here’s what else can be refunded on Steam.

• Bundles: You can receive a refund on a bundle as long as none of the products within the bundle have been transferred or if the combined time for all the products in goes over two hours.
• DLC: Downloadable content refunded fourteen days purchase title question played hours DLC purchased , long DLC played , modified , transferred . , Steam is notes notes refunds – party DLC ones level characters .
• Gifts: If a present to a loved one didn’t work out, you can refund that with the standard 14-day/two-hour refund period. The gift recipient can initiate the refund process and the funds will be transferred back to you.
• Pre – Purchased Titles: If you want to cancel your preorder on a game, you can do that at any time prior to the game’s release. The standard 14-day/two-hour refund policy also applies once the game releases.
• Steam Hardware: If something happened to a product you’ve purchased from Steam, you can be eligible for a refund. You’ll have to check the Hardware Refund Policy page on the official Steam page for more details to see if you’re qualified for one.

What’s not eligible for a refund

The only pieces of content not eligible for a refund are purchases outside Steam video content . So, if you’ve purchased one of the few documentaries on Steam and didn’t like it, you’re stuck with it.

What makes you ineligible for a refund

ineligible refund , you is have banned VAC ( Valve Anti – Cheat system ) game caught abusing refund system . sure buying Steam going like .

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