The Jira Service Management Cloud REST API

This method adds a customer to the Jira Service Management instance by passing a JSON file including an email address and display name. The display name does not need to be unique. The record’s identifiers, name and key, are automatically generated from the request details.

Permissions required: Jira Administrator Global permission

scope

ClassicRECOMMENDED:manage:servicedesk-customer

Granular:read:customer:jira-service-management, write:customer:jira-service-management, read : user : jira

Connect app scope required: ADMIN

Request

strictconflictstatuscode

boolean

Request bodyapplication/json

Responses

return the customer detail .

POST/rest/servicedeskapi/customer

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curl --request POST \
--url 'https://your-domain.atlassian.net/rest/servicedeskapi/customer' \
--header 'Authorization: Bearer <access_token>' \
--header 'Accept: application/json' \
--header 'Content-Type: application/json' \
--data '{
"displayName": "Fred F. User",
"email": "fred@example.com"
}'

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{
"accountId": "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b",
"name": "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b",
"key": "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b",
"emailAddress": "fred@example.com",
"displayName": "Fred F. User",
"active": true,
"timeZone": "Australia/Sydney",
"_links": {
"jiraRest": "https://your-domain.atlassian.net/rest/api/2/user?username=qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b",
"avatarUrls": {
"16x16": "https://avatar-cdn.atlassian.com/9bc3b5bcb0db050c6d7660b28a5b86c9?s=16&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F9bc3b5bcb0db050c6d7660b28a5b86c9%3Fd%3Dmm%26s%3D16%26noRedirect%3Dtrue",
"24x24": "https://avatar-cdn.atlassian.com/9bc3b5bcb0db050c6d7660b28a5b86c9?s=24&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F9bc3b5bcb0db050c6d7660b28a5b86c9%3Fd%3Dmm%26s%3D24%26noRedirect%3Dtrue",
"32x32": "https://avatar-cdn.atlassian.com/9bc3b5bcb0db050c6d7660b28a5b86c9?s=32&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F9bc3b5bcb0db050c6d7660b28a5b86c9%3Fd%3Dmm%26s%3D32%26noRedirect%3Dtrue",
"48x48": "https://avatar-cdn.atlassian.com/9bc3b5bcb0db050c6d7660b28a5b86c9?s=48&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F9bc3b5bcb0db050c6d7660b28a5b86c9%3Fd%3Dmm%26s%3D48%26noRedirect%3Dtrue"
},
"self": "https://your-domain.atlassian.net/rest/api/2/user?username=qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b"
}
}